Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@surecleanair.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order. Our refund policy lasts 14 days. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to inform us by sending an email to service team. To complete your return, we require order details, receipt or proof of purchase. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.